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Online hotel booking investigation update
Here’s the latest in the Competition and Markets Authority (CMA) online hotel booking investigation that has been focused on consumer law compliance.
The initial investigation was launched back in October 2017, with enforcement action taken in June 2018. It’s an important one given the breadth of the online hotel booking market, and how confusing it can be. Competition in this key sector should always be healthy, and any infringements of the law cannot go unpunished.
We’re pleased to see that the latest developments in the online hotel booking investigation has seen undertakings agreed by numerous parties involved.
Brief update in the hypothyroidism tablets competition case
A brief update has been issued in the hypothyroidism tablets competition case surrounding alleged overcharging of liothyronine medication.
The liothyronine tablets are used to treat people lacking in thyroid hormones, which can lead to tiredness, slow metabolism, depression and other ailments. The CMA (Competition and Markets Authority) spent a great deal of time in 2017 gathering evidence for the case. In November 2017, a statement of objections was formally issued.
Last month, an updated statement of objections was issued by the CMA in this incredibly important investigation.
CMA initiates court action against Care UK
There’s been a huge development in the care homes consumer protection case. The Competition and Markets Authority (CMA) has initiated court action against Care UK.
We recently blogged about the developments in the care homes consumer protection case where pre-action letters had been sent. Now, they have proceeded with court action against Care UK.
The reason for the court action is because the CMA isn’t satisfied with the response from care UK following the investigations. Although they’ve stopped charging administration fees that the CMA had deemed to be breaking consumer protection laws, they haven’t agreed to refunds. The CMA has taken issue with their stance.
Pharmaceutical competition investigation extended
The pharmaceutical competition investigation has had a key deadline extended this month. The time being allowed for the analysis of information has been moved.
The ongoing pharmaceutical competition investigation is an important one. The Competition and Markets Authority (CMA) is looking into potential breaches of important competition law. Specifically, they’re looking at two different generic pharmaceutical drugs and whether there are illegal anti-competitive agreements and conduct in place.
This is an important sector when it comes to healthy competition. Any breaches need to be severely punished.
CMA secondary ticketing investigation updated
There has been another update in the CMA secondary ticketing investigation following on from the recent court action against Viagogo.
As of yesterday, the CMA (Competition and Markets Authority) demanded that a number of the big players in the secondary ticketing market must have improved their business behaviour. This ongoing investigation and review is hugely important given the growth in touts and overcharging. This is among practices that have arguably made pricing unclear, with the consumer not being protected by the market players.
The changes that the CMA are pushing through should help to defend the consumers against unfair practices. It should ensure consumer rights are not infringed and should enforce the ticketing companies to act more responsibly.
An investigation last year reportedly indicated randomness in terms of Argos price changes, alongside Amazon, AO, John Lewis and Currys PC World.
The internet has allowed for price comparison to be a huge factor in consumer decision making. In the aftermath of Christmas, when sales are everywhere, the consumer is expecting to make some savings.
But a consumer report last year reportedly indicated some strange behaviours when it came to Argos price changes. The same was also found for Amazon, AO, John Lewis and Currys PC World as well.
Loyalty penalty CMA investigation concludes
The massive loyalty penalty CMA investigation – deemed a ‘super complaint’ – has resulted in a set of reforms to stop the issue affecting people.
The investigation found “damaging practices by firms, which exploit unsuspecting customers”. This issue is estimated to equate to a cost to the consumer in the region of £4bn per year. There are thought to be millions of people affected by loyalty penalties.
The loyalty penalty CMA investigation looked at five markets: savings; insurance; mortgages; mobile phone contracts; and broadband. New regulatory rules are set to be introduced to stamp out the loyalty penalty endemic.
The Heathrow parking competition infringements case
A hefty fine has been issued in the wake of the Heathrow parking competition investigation that drew to a conclusion a couple of months ago.
The Competition and Markets Authority (CMA) has issued a fine of £1.6m to Heathrow after they admitted to competition law infringements. The fine was originally £2m, but as a result of Heathrow’s cooperation and acceptance of wrongdoing, they received a leniency discount of 20%.
The investigation surrounds how parking charge rates were set in connection with the operator of Terminal 5 Hotel, Arora Group.
Huge funeral costs investigation development
There’s been a huge development in the regulator’s funeral costs investigation that we’ve been tracking for a long time now.
The Regulators, the CMA (Competition and Markets Authority), are set to move from a market study to a referral for a market investigation. Their interim report states that there are “reasonable grounds for suspecting that a feature or combination of features of a market or markets in the UK prevents, restricts or distorts competition”.
The CMA now want to look into any adverse impact on the consumer. For a huge and sensitive market that’s worth something like £2bn a year, this is big news.
Most favoured nation clause competition law investigation
There’s been an update in an ongoing most favoured nation clause competition law investigation being conducted by the CMA.
The CMA (Competition and Markets Authority) has an open investigation looking into whether there’s been a breach of competition law. This case surrounds the use of a ‘most favoured nation clause’ used by a price comparison website in the home insurance market.
The companies being investigated for alleged breaches of competition law include BGL (Holdings) Limited; BGL Group Limited; BISL Limited (BISL); and Compare The Market Limited.